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Returns

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We are committed to ensuring longevity in our garments, so that they can be worn through seasons for years to come.

Accordingly, we have a rigorous hands-on quality control process, with our founder Shiv involved every step of the way - from design, fabric selection and production, right through to when your order is checked, picked, packed and posted.

If you do change your mind or decide your full-priced item is not the right fit, you may return it for a credit note or exchange. We can issue a refund if a garment is faulty, however the above process works to largely prevent this. Returns are only accepted when posted and received by us within 10 days of receiving your purchase.

All items purchased on sale are final sale (no returns).

How to submit a return

Please follow the below process:

  1. Email customercare@theonesix.com.au within 5 days of receiving your purchase, outlining your order number and reason for return. If you would like an exchange, outline the size/item you’d like to swap your original item for.
  2. We will respond, within 24 hours, with a return confirmation number. Please be patient with us during busy times, for example new collection launches, as we are a small family-run business.
  3. Put your item in the post, with your return confirmation number clearly marked on the front of the package. Before posting, please make sure all original labelling is attached to the garment, and it is in its original condition - i.e your piece must not have been worn or washed, or have an odour. Return shipping costs are paid for by the customer.Please note: you are responsible for any damage incurred during the return shipment. We recommend you send products well packaged and in their original box and/or packaging. Tracking on your parcel is recommended.
  4. We will process your return, within 7 working days from the time your return is received.
  5. We will keep you informed throughout the process, via email.