Shipping
- We dispatch all orders within 24-48 hours. Once your order has been packed, you’ll receive a shipping confirmation number, which can be used to track the status of your package.
- Within Australia, all orders are sent via Australia Post. Please allow 5-7 working days for your order to arrive. This is an estimate only (if you’re in a major capital city, it’s likely you’ll receive your order sooner).
- We post internationally, please allow between 7 and 28 working days for delivery depending on which country you are located in. If you would like a more exact estimate of postage time, please reach out via the below.
Customer Service
- If you have any questions, please email us at customercare@theonesix.com.au
- We endeavour to respond to all enquiries within 24 hours. Please be patient with us during busy times, for example new collection launches, as we are a small family-run business.
- All returns information can be found here.